At this time, all items are printed on-demand after an order is placed. The printing company takes between 2-7 days to print the order (the average is 5 days.) After the order is printed, shipping could take 3-8 days depending on the shipping method you select.
We are sorry to hear there was a problem. We will try to make it right. If your item is damaged or misprinted we need to know within 3 days so we can get with the printer/shipper to get it resolved. Please take photos of the damage/misprint so we can share it with the printer.
Because all items are printed on demand we can only offer returns for damaged or misprinted items. Please make note of the size chart and any advice on the sizing before selecting your size. How we handle the return depends on what type of problem occurred. Please start the process, by filling out the Return Request form and we will contact you about your return.
We try to select options based on the design/season, but if you would like to see another option/color, please let us know by emailing us at email@example.com and we will see what we can do.
We would be happy to discuss a custom order. Email us at firstname.lastname@example.org and let us know what you are looking for. We will let you know if we can do it and the cost. Please be aware that some things are copyright or trademark protected and we will not be able to print those type of items.